Managing emerging and conflicting groupware use in organisations

Authors:
Hanne Westh Nicolajsen
Affiliations:
Aalborg University, Ballerup
Venue:
Proceedings of the 26th annual ACM international conference on Design of communication
Year:
2008

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Abstract

In this paper, the need for management of emerging groupware use is proposed. It is argued that allowing for distributed innovation in use is needed to get the best out of a new groupware system. However, allowing for distributed and thus local innovations of groupware use necessitates management to support the emergent use forms and to design solutions (technical configurations and/or organizational changes) that allow for application that may otherwise be in conflict.