NEGO—group decision support system
Information and Management
A commitment-based communication model for distributed office environments
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
Fundamental issues of knowledge acquisition: toward a human action perspective of knowledge systems
Fundamental issues of knowledge acquisition: toward a human action perspective of knowledge systems
gIBIS: a hypertext tool for exploratory policy discussion
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Collaborative document production using quilt
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Strudel—an extensible electronic conversation toolkit
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Issues in the design of computer support for co-authoring and commenting
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Computer-supported cooperative work: a book of readings
Computer-supported cooperative work: a book of readings
Communications of the ACM
Electronic social fields in bureaucracies
Communications of the ACM
Cooperation, coordination and control in computer-supported work
Communications of the ACM
ClearBoard: a seamless medium for shared drawing and conversation with eye contact
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Identifying potential CSCW applications by means of activity theory concepts: a case example
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Groupwork close up: a comparison of the group design process with and without a simple group editor
ACM Transactions on Information Systems (TOIS)
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
What do groups need? A proposed set of generic groupware requirements
ACM Transactions on Computer-Human Interaction (TOCHI)
Supporting facilitation in group support systems: techniques for analyzing consensus relevant data
Decision Support Systems
The structure of activity during design meetings
Design rationale
GroupWare: Computer Support for Business Teams
GroupWare: Computer Support for Business Teams
Negoplan: An Expert System Shell for Negotiation Support
IEEE Expert: Intelligent Systems and Their Applications
Cognoter: theory and practice of a colab-orative tool
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Chaos as coordination technology
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Collaborative virtual workspace
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Organizational metaphors as lenses for analyzing workflow technology
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Sharrock and Button … and Much Ado about Nothing
Computer Supported Cooperative Work
Reflecting on action in language, organisations and information systems
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
Journal of the American Society for Information Science and Technology
Scandinavian Journal of Information Systems
Managing emerging and conflicting groupware use in organisations
Proceedings of the 26th annual ACM international conference on Design of communication
Wikipedia, Critical Social Theory, and the Possibility of Rational Discourse
The Information Society
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Computer Supported Cooperative Work (CSCW) is a relatively new and dynamic field dealing with the development and use of groupware technologies in organizations. Several frameworks and models have been proposed for studying CSCW, each conveying a different perspective and theoretical basis. Although these frameworks have contributed much to our understanding of the field, they can be criticized for a lack of holistic understanding of the complex social activity that is constitutive of groupwork. This often leads to the failure of otherwise well designed CSCW applications. In this paper we take up this challenge and propose a social action framework for analyzing groupware technologies. The framework is based on Habermas‘s theory of social action and four action categories, and the idea that groupware applications serve as sets of rules and resources which mediate group interactions. We demonstrate the value of the framework by analyzing a wide range of existing groupware technologies for their appropriateness to specific groupwork situations in terms of their espoused or implicit assumptions of groupwork, and the action constitutive resources they provide. Our analysis points out that a host of current groupware applications can be fairly easily classified and examined by the way they are configured to support different types of social action. It also suggests that, when implementing groupware applications, developers should critically evaluate: (a) the need for supporting a rich variety of action types, (b) the possible role of computer support in the specific groupwork situations, and (c) the underlying assumptions of groupwork embedded in the groupware platform. Finally, we will discuss how the framework can inform future research and development in the field.