Electronic social fields in bureaucracies

  • Authors:
  • Constance Perin

  • Affiliations:
  • Massachusetts Institute of Technology, Cambridge

  • Venue:
  • Communications of the ACM
  • Year:
  • 1991

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Abstract

Advanced computer tools designed to facilitate collaboration in a common task or across functions have had a remarkably disappointing record of diffusion and adoption [16]. Technologies that are unresponsive to users needs will not find their markets. Groupware such as electronic mail, conferencing, and on-line editing, however, has an apparently natural affinity to the team and project work of salaried professional employees.