Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Electronic social fields in bureaucracies
Communications of the ACM
Meeting at the desktop: an empirical study of virtually collocated teams
Proceedings of the Sixth European conference on Computer supported cooperative work
Discretionary adoption of group support software: lessons from calendar applications
Implementing collaboration technologies in industry
Loose Coupling and Healthcare Organizations: Deployment Strategies for Groupware
Computer Supported Cooperative Work
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In the past, most early hands-on users of interactive software in organizations were individual contributors. Managers as early adopters is a new trend with significant implications for design and use. Although managers and executives have always been involved in acquisition decisions, they generally delegated use to support staff. Only later if at all did they become hands-on users. This is changing as new generations of managers and technology come to the fore. Examples and implications are presented.