Beyond the chalkboard: computer support for collaboration and problem solving in meetings
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Communications of the ACM
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Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-Based Systems
Computer-based systems for cooperative work and group decision making
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Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
The measurement of end-user computing satisfaction
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“Information technology to support electronic meetings"
Management Information Systems Quarterly
“A study of influence in computer-mediated group decision making"
Management Information Systems Quarterly
“Computer support for meetings of groups working on unstructured problems: a field experiment"
Management Information Systems Quarterly
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Group decision support system impact: multi-methodological exploration
Information and Management
Utilizing GDSS technology: final report on a recent empirical study
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Electronic meeting system experience at IBM
Journal of Management Information Systems - Special issue: Decision support and knowledge-based systems
How can we make groupware practical? (panel)
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM - Special issue on computer graphics: state of the arts
CSCW: the convergence of two development contexts
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Toward an open shared workspace: computer and video fusion approach of TeamWorkStation
Communications of the ACM
Designing for cooperation: cooperating in design
Communications of the ACM
Electronic social fields in bureaucracies
Communications of the ACM
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
What do groups need? A proposed set of generic groupware requirements
ACM Transactions on Computer-Human Interaction (TOCHI)
GroupWare: Computer Support for Business Teams
GroupWare: Computer Support for Business Teams
Group Support Systems: New Perspectives
Group Support Systems: New Perspectives
Behavioral sampling as a data-gathering method for GSS research
SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research
The creative process: the effects of group memory on individual idea generation
Journal of Management Information Systems
Email Adoption, Diffusion, Use and Impact Within Small Firms: A Survey of UK Companies
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management Journal
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Computer support for group work-often called "groupware"-is receiving considerable attention from researchers and system developers. Despite these efforts, not much is really known about user-perceived needs for group support. This study surveyed professional employees and managers about their perceived needs for various types of group work support technologies support for face-to-face meetings, support for electronic meetings, and support for group work between meetings. One hundred and fifty-three respondents in thirty-four organizations assessed the usefulness of the three support scenarios and a variety of associated software tools to one of their specific work groups. Generally, potential users were quite receptive, although a number of respondents were rather skeptical about computer support for meetings. Overall, support for group work between meetings was perceived to be more useful than either support for face-to-face or electronic meetings, and traditional single-user tools were perceived to be more useful than multiuser group tools. Respondent assessments of the usefulness of support scenarios and tools were partially explained by variables such as attitude toward computers, computer usage intensity, attitude toward group work, number of work groups, and time spent in meetings. Variables related to the specific work group described by the respondent also explained differences-respondents in a group with multidepartment membership, multilocation membership, larger size, more formal meetings, and higher between-meeting communication intensity perceived computer support to be more useful. Even though the assessments were based on written descriptions, these results indicate that respondents generally understood the support scenarios and tools. Implications for researchers, system developers, and groupware implementers are discussed.