Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Dr. Dobb's Journal
What can we teach about human-computer interaction? (plenary address)
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Learning HCI design: mentoring project groups in a course on human-computer interaction
SIGCSE '92 Proceedings of the twenty-third SIGCSE technical symposium on Computer science education
Communications of the ACM - Special issue Participatory Design
Design in an organization context: an experiment
Scandinavian Journal of Information Systems
From implementation to design: tailoring and the emergence of systematization in CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The limits of ethnography: combining social sciences for CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Bringing design to software
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Using ethnography in contextural design
Communications of the ACM
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
When Survival is an Issue: PD in Support of Landscape Architecture
Computer Supported Cooperative Work
Participatory Design at a Radio Station
Computer Supported Cooperative Work
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Mapping actors and agendas: political frameworks of systems design and participation
Human-Computer Interaction
Reflections on a work-oriented design project
Human-Computer Interaction
User participation and participatory design: topics in computing education
Human-Computer Interaction
MUST: a method for participatory design
Human-Computer Interaction
Computer Supported Cooperative Work
Research methods in computing: what are they, and how should we teach them?
ITiCSE-WGR '06 Working group reports on ITiCSE on Innovation and technology in computer science education
GROUP '07 Doctoral Consortium papers
MUST: a method for participatory design
Human-Computer Interaction
Silence' as an analytical category for PD
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
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Cultural analysis, especially in its ethnographic form/variant, has been applied for some years now within the Computer Supported Cooperative Work (CSCW), the Human Computer Interaction (HCI), and the Participatory Design (PD) communities. These communities attract academics and practitioners who are concerned about the use-quality of computer based systems. Nevertheless, Bader and Nyce argue that cultural analysis "will probably not play a significant role in the development process at the least as it is presently defined." We argue that since the design and use of technology is socially constructed, cultural analysis will only play a role if its proponents strive to make room for it. The argument builds on our own experiences, being computer scientists who have integrated an ethnographic style of working with the design of computer based systems, and on the experiences of colleagues within the above mentioned communities. Some of us have gained our experience from projects in private and public organizations, and those of us also working in academia have included ethnographic techniques in our teaching. Such initiatives represent alternatives neglected by Bader and Nyce, whose assumptions seem to be that the role of cultural analysis is limited to assessments of a development process, to enlarging our understanding of the social nature of development and use, or to providing feedback to developers. We argue that ethnography can play a more proactive role within design. (Bader and Nyce use the terms 'cultural analysis' and 'ethnography'. In our argumentation we use only the term 'ethnography' with which we are most familiar.)