The variable impact of computer technologies on the organization of work activities
Computer-supported cooperative work: a book of readings
Using scenarios in design meetings—a case study example
Taking software design seriously
Involving social scientists in the design of new technology
Taking software design seriously
Rapid prototyping: an effective technique for system development
Taking software design seriously
Open-ended interaction in cooperative prototyping a video-based analysis
Scandinavian Journal of Information Systems
Designing for cooperation: cooperating in design
Communications of the ACM
The use of scenarios in design
ACM SIGCHI Bulletin
Participatory design of a portable torque-feedback device
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
A small matter of programming: perspectives on end user computing
A small matter of programming: perspectives on end user computing
Computing at work: empowering action by “low-level users”
Communications of the ACM
Evolution of usability at Digital Equipment Corporation
Usability in practice
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The limits of ethnography: combining social sciences for CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Apprenticing with the customer
Communications of the ACM
Using video to re-present the user
Communications of the ACM
Finding and reminding: file organization from the desktop
ACM SIGCHI Bulletin
Communications of the ACM
Computerization and controversy (2nd ed.)
Communications of the ACM - Special issue Participatory Design
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Windows on the Workplace: The Temporization of Work
Proceedings of the IFIP TC9/WG9.1 Fifth International Conference on Woman, Work and Computerization: Breaking Old Boundaries - Building New Forms
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
User Autonomy: Who Should Control What and When? A CHI 96 workshop
ACM SIGCHI Bulletin
Beyond location: hypertext workspaces and non-linear views
Proceedings of the tenth ACM Conference on Hypertext and hypermedia : returning to our diverse roots: returning to our diverse roots
Designing e-books for legal research
Proceedings of the 1st ACM/IEEE-CS joint conference on Digital libraries
Studies of the work practices of software engineers
Advances in software engineering
Computer Supported Cooperative Work
Make room for ethnography in design!: overlooked collaborative and educational prospects
ACM SIGDOC Asterisk Journal of Computer Documentation
CAVEAT Exemplar: Participatory Design in aNon-Profit Volunteer Organisation
Computer Supported Cooperative Work
Participatory Design at a Radio Station
Computer Supported Cooperative Work
Participatory Design: Issues and Concerns
Computer Supported Cooperative Work
An ethnographic approach to design
The human-computer interaction handbook
An examination of software engineering work practices
CASCON '97 Proceedings of the 1997 conference of the Centre for Advanced Studies on Collaborative research
Blurring the center: on the politics of ethnography
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Located accountabilities in technology production
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
On the spot experiments within healthcare
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
The impact of participation in information system design: a comparison of contextual placements
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Who is involved in HCI design?: an activity theoretical perspective
Proceedings of the third Nordic conference on Human-computer interaction
Information Processing and Management: an International Journal
Developing Digital Records: Early Experiences of Record and Replay
Computer Supported Cooperative Work
Designing for cooperation at a radio station
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Six roles of documents in professionals' work
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Moving document collections online: the evolution of a shared repository
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
The persistence of behavior and form in the organization of personal information
Journal of the American Society for Information Science and Technology
Investigating the information-seeking behaviour of academic lawyers: From Ellis's model to design
Information Processing and Management: an International Journal
Materiality and change: Challenges to building better theory about technology and organizing
Information and Organization
Cooperative method development
Empirical Software Engineering
Encountering others: reciprocal openings in participatory design and user-centered design
Human-Computer Interaction
Prototyping praxis: constructing computer systems and building belief
Human-Computer Interaction
MUST: a method for participatory design
Human-Computer Interaction
Merging metadata: a sociotechnical study of crosswalking and interoperability
Proceedings of the 10th annual joint conference on Digital libraries
Branching up, out or off: how features become affordances
ICLS '10 Proceedings of the 9th International Conference of the Learning Sciences - Volume 2
Information Processing and Management: an International Journal
Computer Supported Cooperative Work
An examination of software engineering work practices
CASCON First Decade High Impact Papers
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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This article reports our experiences in developing a work-oriented design practice. We sketch our general approach to relating work practice studies and design, including our use of case-based prototypes. We go on to describe our entry into the law firm that was the setting for this project and our decision to focus our design efforts on two forms of work at the firm. We discuss our experiences in developing a case-based prototype to support the work of document search and retrieval. We then describe our encounters with organizational politics at the firm in the context of a joint exploration of image analysis technologies in relation to the work of litigation support. We conclude with findings on the practices of working with document collections, the value of case-based prototypes, and recommendations for combining work practice studies and design interventions.