A behavioral approach to information retrieval system design
Journal of Documentation
A re-examination of relevance: toward a dynamic, situational definition
Information Processing and Management: an International Journal
End-user searching behavior in information retrieval: a longitudinal study
Journal of the American Society for Information Science
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Design and empirical evaluation of search software for legal professionals on the WWW
Information Processing and Management: an International Journal
Designing e-books for legal research
Proceedings of the 1st ACM/IEEE-CS joint conference on Digital libraries
Modeling the information-seeking behavior of social scientists: Ellis's study revisited
Journal of the American Society for Information Science and Technology
The concept of relevance in IR
Journal of the American Society for Information Science and Technology
"Just the facts ma'am?": a contextual approach to the legal information use environment
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Situational relevance and task outcome
IIiX Proceedings of the 1st international conference on Information interaction in context
Collaborative use of individual search histories
Interacting with Computers
Design and evaluation of awareness mechanisms in CiteSeer
Information Processing and Management: an International Journal
Investigating the information-seeking behaviour of academic lawyers: From Ellis's model to design
Information Processing and Management: an International Journal
Reflections on a work-oriented design project
Human-Computer Interaction
Editorial: Introduction to the special issue
Information Processing and Management: an International Journal
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Current awareness services are designed to keep users informed about recent developments based around user need profiles. In organisational settings, they may operate through both electronic and social interactions aimed at delivering information that is relevant, pertinent and current. Understanding these interactions can reveal the tensions in current awareness dissemination and help inform ways of making services more effective and efficient. We report an in-depth, observational study of electronic current awareness use within a large London law firm. The study found that selection, re-aggregation and forwarding of information by multiple actors gives rise to a complex sociotechnical distribution network. Knowledge management staff act as a layer of ''intelligent filters'' sensitive to complex, local information needs; their distribution decisions address multiple situational relevance factors in a situation fraught with information overload and restrictive time-pressures. Their decisions aim to optimise conflicting constraints of recall, precision and information quantity. Critical to this is the use of dynamic profile updates which propagate back through the network through formal and informal social interactions. This supports changes to situational relevance judgements and so allows the network to 'self-tune'. These findings lead to design requirements, including that systems should support rapid assessment of information items against an individual's interests; that it should be possible to organise information for different subsequent uses; and that there should be back-propagation from information consumers to providers, to tune the understanding of their information needs.