A behavioral approach to information retrieval system design
Journal of Documentation
The role of attorney mental models of law in case relevance determinations: an exploratory analysis
Journal of the American Society for Information Science - Special issue: relevance research
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Journal of the American Society for Information Science
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Modeling the information-seeking behavior of social scientists: Ellis's study revisited
Journal of the American Society for Information Science and Technology
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DIS '06 Proceedings of the 6th conference on Designing Interactive systems
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Human-Computer Interaction
The Turn: Integration of Information Seeking and Retrieval in Context
The Turn: Integration of Information Seeking and Retrieval in Context
Journal of the American Society for Information Science and Technology
Three behavioral models of web searching for legal information
Proceedings of the 10th International Conference on Information Integration and Web-based Applications & Services
Journal of the American Society for Information Science and Technology
Information Processing and Management: an International Journal
Information Processing and Management: an International Journal
TPDL'11 Proceedings of the 15th international conference on Theory and practice of digital libraries: research and advanced technology for digital libraries
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Information-seeking is important for lawyers, who have access to many dedicated electronic resources. However there is considerable scope for improving the design of these resources to better support information-seeking. One way of informing design is to use information-seeking models as theoretical lenses to analyse users' behaviour with existing systems. However many models, including those informed by studying lawyers, analyse information-seeking at a high level of abstraction and are only likely to lead to broad-scoped design insights. We illustrate that one potentially useful (and lower-level) model is Ellis's - by using it as a lens to analyse and make design suggestions based on the information-seeking behaviour of 27 academic lawyers, who were asked to think aloud whilst using electronic legal resources to find information for their work. We identify similar information-seeking behaviours to those originally found by Ellis and his colleagues in scientific domains, along with several that were not identified in previous studies such as 'updating' (which we believe is particularly pertinent to legal information-seeking). We also present a refinement of Ellis's model based on the identification of several levels that the behaviours were found to operate at and the identification of sets of mutually exclusive subtypes of behaviours.