There's no place like home: continuing design in use
Design at work
A retrospective look at PD projects
Communications of the ACM - Special issue Participatory Design
Communications of the ACM - Special issue Participatory Design
My Tiny Life: Crime and Passion in a Virtual World
My Tiny Life: Crime and Passion in a Virtual World
A Small Matter of Programming: Perspectives on End User Computing
A Small Matter of Programming: Perspectives on End User Computing
Methods to support human-centred design
International Journal of Human-Computer Studies
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Participatory design in community computing contexts: tales from the field
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Social Learning In Technological Innovation: Experimenting With Information And Communication Technologies
Making things work: dimensions of configurability as appropriation work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Configuring User-Designer Relations: Interdisciplinary Perspectives
Configuring User-Designer Relations: Interdisciplinary Perspectives
Mapping actors and agendas: political frameworks of systems design and participation
Human-Computer Interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User Involvement, Social Media, and Service Evolution: The Case of Habbo
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Participative design and the challenges of large-scale systems: extending the iterative PD approach
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Participatory design and web 2.0: the case of PIPWatch, the collaborative privacy toolbar
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Participation in design things
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Social technologies: challenges and opportunities for participation
Proceedings of the 11th Biennial Participatory Design Conference
User gains and PD aims: assessment from a participatory design project
Proceedings of the 11th Biennial Participatory Design Conference
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Social media changes the conditions for user participation in service development. Active user communities, fast paced iterative development, considerable development after market launch, developer access to users' digital trails, peer production, and low cost feature distribution are well known facets that bring substantial changes. In this paper we distil lessons for participatory designers from an in-depth case study of an over decade-long service development in industry, Habbo Hotel by Sulake Corporation. We argue that the range of core issues that shape user participation in social media can be captured by three interrelated issues: 1) shifts in developer--user social distance, 2) cumulated user knowledge beyond one project, and 3) user-generated content and user-owned services. We then consider what insight these provide for a design initiative we are involved in: the Finnish national public service broadcasting company's teacher resource.