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This paper explores issues of participation in urban life, particularly new partnerships between city and citizens to co-design new services for their cities. We will share experiences from working on the design and development of a software infrastructure, Urban Mediator, and its related social practices. We conclude by pointing out the necessity of considering the software artifacts designed as being part of a toolkit for co-design that can enhance conversations between cities and citizens, and enable the envisioning of new practices related to city-citizen interactions.