Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Yenta: a multi-agent, referral-based matchmaking system
AGENTS '97 Proceedings of the first international conference on Autonomous agents
SUITOR: an attentive information system
Proceedings of the 5th international conference on Intelligent user interfaces
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
Just-in-time information retrieval
Just-in-time information retrieval
Improving proactive information systems
Proceedings of the 10th international conference on Intelligent user interfaces
Designing systems that direct human action
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Automatically linking live experiences captured with a ubiquitous infrastructure
Multimedia Tools and Applications
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People routinely rely on physical and electronic systems to remind themselves of details regarding personal and organizational contacts. These systems include rolodexes, directories and contact databases. In order to access details regarding contacts, users must typically shift their attention from tasks they are performing to the contact system itself in order to manually look-up contacts. This paper presents an approach for automatically retrieving contacts based on users' current context. Results are presented to users in a manner that does not disrupt their tasks, but which allows them to access contact details with a single interaction. The approach promotes the discovery of new contacts that users may not have found otherwise and supports serendipity.