Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Collaborative Support for Informal Information in Collective Memory Systems
Information Systems Frontiers
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