Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW: four characters in search of a context
Studies in computer supported cooperative work
Designing interaction
Designing interaction
Beyond the interface: encountering artifacts in use
Designing interaction
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Knowledge engineering: principles and methods
Data & Knowledge Engineering - Special jubilee issue: DKE 25
Growing systems in emergent organizations
Communications of the ACM
Knowledge representation: logical, philosophical and computational foundations
Knowledge representation: logical, philosophical and computational foundations
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
AREA: a cross-application notification service for groupware
Proceedings of the Sixth European conference on Computer supported cooperative work
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Organizational knowledge resources
Decision Support Systems - Knowledge management support of decision making
Characterizing modes of coordination: a comparison between oral and artifact based coordination
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Where the action is: the foundations of embodied interaction
Where the action is: the foundations of embodied interaction
Industrial Knowledge Management: A Micro-Level Approach
Industrial Knowledge Management: A Micro-Level Approach
Managing Knowledge: An Essential Reader
Managing Knowledge: An Essential Reader
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'
Computer Supported Cooperative Work
Steps Across the Border –Cooperation, Knowledge Production and SystemsDesign
Computer Supported Cooperative Work
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Knowledge management and the dynamic nature of knowledge
Journal of the American Society for Information Science and Technology
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Organizational Memory: Processes, Boundary Objects, and Trajectories
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
P2P Knowledge Management: an Investigation of the Technical Architecture and Main Processes
DEXA '03 Proceedings of the 14th International Workshop on Database and Expert Systems Applications
Communities and technologies
The integration of business intelligence and knowledge management
IBM Systems Journal
Where did knowledge management come from?
IBM Systems Journal
Berkshire Encyclopedia of Human-Computer Interaction
Berkshire Encyclopedia of Human-Computer Interaction
ICT and Integrated Care: Some Dilemmas of Standardising Inter-Organisational Communication
Computer Supported Cooperative Work
Ordering Systems: Coordinative Practices and Artifacts in Architectural Design and Planning
Computer Supported Cooperative Work
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 1: Analysis and design
Data Mining: Concepts and Techniques
Data Mining: Concepts and Techniques
When once is not enough: the role of redundancy in a hospital ward setting
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
A web of coordinative artifacts: collaborative work at a hospital ward
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Riding a tiger, or computer supported cooperative work
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Aether: an awareness engine for CSCW
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
The adoption and use of 'BABBLE': a field study of chat in the workplace
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Providing awareness through situated process maps: the hospital care case
Proceedings of the 2007 international ACM conference on Supporting group work
Active artifacts as bridges between context and community knowledge sources
Proceedings of the fourth international conference on Communities and technologies
Leveraging Coordinative Conventions to Promote Collaboration Awareness
Computer Supported Cooperative Work
Awareness Systems: Advances in Theory, Methodology and Design
Awareness Systems: Advances in Theory, Methodology and Design
Interacting with Computers
Supporting artifact-mediated discourses through a recursive annotation tool
Proceedings of the 17th ACM international conference on Supporting group work
International Journal of Human-Computer Studies
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
Computational Coordination Mechanisms: A tale of a struggle for flexibility
Computer Supported Cooperative Work
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In this paper we question the separation between technologies that support information and handle the ordered flow of work and technologies that support knowledge management. On the basis of observational studies and initiatives of participatory prototype design that we performed in the hospital domain and other cooperative work settings, the paper proposes a unified view of these high-level functionalities through the notion of Affording Mechanism. In order to clarify the implications for design, the paper discusses the relationships between knowledge and representations; the role of artifacts that are used in activities where knowledge is allegedly "produced, shared and consumed"; and finally the notion of affordance and its dynamics. In very general terms, an AM consists of an artifact and of dynamic relationships between the context of use and the artifact's affordances, expressed in terms of simple if-then constructs. The affordances conveyed through and by the artifact are modulated in order to evoke a "positive" reaction in the actors who use these augmented artifacts and to support knowledgeable behaviors apt to the situation. Moreover, the paper illustrates a prototypical technology through examples derived from the studies mentioned above, and discusses the kind of support this application provides in the light of an unusual interpretation of what it might mean to "manage" knowledge through computer-based technology.