Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Video as a technology for informal communication
Communications of the ACM
The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
MASSIVE: a collaborative virtual environment for teleconferencing
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on virtual reality software and technology
Information foraging in information access environments
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Voice loops as cooperative aids in space shuttle mission control
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The social-technical design circle
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Software process modeling and execution within virtual environments
ACM Transactions on Software Engineering and Methodology (TOSEM)
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Virtual environments at work: ongoing use of MUDs in the workplace
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
ACM SIGGROUP Bulletin
Business value of 3d virtual environments
ACM SIGGROUP Bulletin
Life on the Screen: Identity in the Age of the Internet
Life on the Screen: Identity in the Age of the Internet
Distributed Research Teams: Meeting Asynchronously in Virtual Space
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Why groupware succeeds: discretion or mandate?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Affording Mechanisms: An Integrated View of Coordination and Knowledge Management
Computer Supported Cooperative Work
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One way to gain a principled understanding of computer-mediated communication (CMC) use in the wild is to consider the properties of the communication medium, the usage practices, and the social context in which practices are situated. We describe the adoption and use of a novel, chat-like system called BABBLE. Drawing on interviews and conversation logs from a 6-month field study of six different groups at IBM Corporation (USA), we examine the ways in which the technical properties of the system enable particular types of communicative practices such as waylaying and unobtrusive broadcast. We then consider how these practices influence (positively or negatively) the adoption trajectories of the six deployments.