Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Computerization and controversy (2nd ed.)
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Accumulating and Coordinating: Occasions for Information Technologies in Medical Work
Computer Supported Cooperative Work
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
How We Became Posthuman: Virtual Bodies in Cybernetics, Literature, and Informatics
How We Became Posthuman: Virtual Bodies in Cybernetics, Literature, and Informatics
Designing Complex Organizations
Designing Complex Organizations
Technology in Action
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Making a Case in Medical Work: Implications forthe Electronic Medical Record
Computer Supported Cooperative Work
A Mathematical Theory of Communication
A Mathematical Theory of Communication
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Formalizing work: reallocating redundancy
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Seamless Integration: Standardisation across Multiple Local Settings
Computer Supported Cooperative Work
From plans to planning: the case of nursing plans
Proceedings of the 2007 international ACM conference on Supporting group work
Standardization of Work: Co-constructed Practice
The Information Society
Behaviour & Information Technology - Work with Computing Systems WWCS 2007, Stockholm
Steps toward a typology for health informatics
Proceedings of the 2008 ACM conference on Computer supported cooperative work
LWOAD: A Specification Language to Enable the End-User Develoment of Coordinative Functionalities
IS-EUD '09 Proceedings of the 2nd International Symposium on End-User Development
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Proceedings of the 16th ACM international conference on Supporting group work
The Role of Integration in Health-Based Information Infrastructures
Computer Supported Cooperative Work
Computer Supported Cooperative Work
Computer Supported Cooperative Work
"Remain Faithful to the Earth!"*: Reporting Experiences of Artifact-Centered Design in Healthcare
Computer Supported Cooperative Work
End users as co-designers of their own tools and products
Journal of Visual Languages and Computing
Affording Mechanisms: An Integrated View of Coordination and Knowledge Management
Computer Supported Cooperative Work
Institutional logics of the EMR and the problem of 'perfect' but inaccurate accounts
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
From Artefacts to Infrastructures
Computer Supported Cooperative Work
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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There is a growing interest in the issues of how to organise healthcare work along individual patient cases rather than along the demarcation lines of healthcare organisations. Health information systems, such as electronic patient records, are seen as important change agents, since they are asserted to help the coordination of care across organisations through fast and accurate exchange of clinical data. The paper explores how a semi-standardised discharge letter is employed to communicate about the patient between two organisational settings, the hospital and the general practitioner. It is shown that the discharge letter plays a double role as informational tool and accounting device. And it is argued that further standardisation of the discharge letter content -- in order to facilitate electronic exchange -- is likely to strengthen the letter's role as a tool for organisational accountability and weaken it as a clinical tool. The paper concludes that this finding adds to the theoretical understanding of how computers support cooperative work, and that understanding how healthcare professionals present themselves as accountable and trustworthy should be of major concern when designing healthcare ICTs.