Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
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A set of principles for conducting and evaluating interpretive field studies in information systems
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The SI challenge in health care
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Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
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A Patchwork Planet Integration and Cooperation in Hospitals
Computer Supported Cooperative Work
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Computer Supported Cooperative Work
Maintaining redundancy in the coordination of medical emergencies
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ICT and Integrated Care: Some Dilemmas of Standardising Inter-Organisational Communication
Computer Supported Cooperative Work
When once is not enough: the role of redundancy in a hospital ward setting
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From plans to planning: the case of nursing plans
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Computer Supported Cooperative Work
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This paper reports from an introduction of the electronic patient record for nurses in a Norwegian hospital. In addition to establish electronic written accounts of nurses' reports, a major aim was to formalize nurses' work, related to handover conferences. Despite the projects proclaimed success, like reduced overtime, improved quality of the written documentation and eliminated redundancy, our analysis demonstrates an opposite effect. Formalizing the nursing handover and thus reduce redundancy, in fact resulted in a reintroduction of redundancy, although at another time and place. We found that work (and redundancy) in fact had moved, to another time (i), into different artifacts (ii), or old artifacts that now were used/annotated differently (iii).