Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
When once is not enough: the role of redundancy in a hospital ward setting
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
A web of coordinative artifacts: collaborative work at a hospital ward
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Formalizing work: reallocating redundancy
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
An observational study on information flow during nurses' shift change
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
From plans to planning: the case of nursing plans
Proceedings of the 2007 international ACM conference on Supporting group work
Teleworks: a CSCW application for remote medical diagnosis support and teleconsultation
IEEE Transactions on Information Technology in Biomedicine
Blue-sky and down-to-earth: how analogous practices can support the user-centred design process
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
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This discussion paper highlights how two apparently contrasting professions - an oil and gas refinery operator and a hospital nurse - share similar properties in how they collaborate, communicate and use artifacts. We relate literature on the nursing and hospital contexts with observations and data from our own workplace study at a refinery in Norway. In doing so, we seek to provide an introduction to a context that is not often encountered in CSCW or CHI literature, through the lens of the more familiar hospital setting.