Distributed artificial intelligence: vol. 2
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
From high tech to human tech: empowerment, measurement, and social studies of computing
Computer Supported Cooperative Work
Joint attention and co-construction: new ways to foster user-designer collaboration
Context and consciousness
Communications of the ACM - Special issue Participatory Design
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Human Problem Solving
Mapping actors and agendas: political frameworks of systems design and participation
Human-Computer Interaction
Activity Theory and Distributed Cognition: Or What Does CSCW Need to DO with Theories?
Computer Supported Cooperative Work
Emergency response: Elearning for paramedics and firefighters
Simulation and Gaming
The tacit dimension of user tasks: elicitation and contextual representation
TAMODIA'06 Proceedings of the 5th international conference on Task models and diagrams for users interface design
EC-TEL'10 Proceedings of the 5th European conference on Technology enhanced learning conference on Sustaining TEL: from innovation to learning and practice
Research in online learning environments: Priorities and methodologies
Computers & Education
Affording Mechanisms: An Integrated View of Coordination and Knowledge Management
Computer Supported Cooperative Work
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The computer support of cooperation andknowledge production across sociallydistributed activity systems has become animportant topic in the context of the discourseon ``knowledge management''. The present articlewill draw on concepts of cultural-historicalactivity theory to discuss the problem of howthe notion of ``knowledge'' is conceptualized andimplicitly implemented in computer systems tosupport knowledge management, often neglectingthe social embeddedness of knowledge productionin everyday work practices. From the point ofview of cultural-historical activity theory wewould propose to look upon the generation ofknowledge as a process embedded in sociallydistributed activities that are constantlybeing reproduced and transformed in and betweenspecific communities of practice. We willpresent a model of cooperation that relatesprocessual and structural aspects of jointactivity. Methodologically, it draws on theanalysis of unexpected events in the course ofjoint activity. Our model also proposes to useforums for co-construction to make visibledifferent perspectives in the process ofsoftware design. The concept of cooperativemodel production is highlighted as a means tomediate, not to eliminate, differences ofperspectives involved in the course of systemsdesign. An empirical example will be given inwhich the repertory-grid technique is used tovisualize similarities and differences ofpotential users' viewpoints and requirements inearly stages of systems design.