Case-based reasoning
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
User Modeling in Human–Computer Interaction
User Modeling and User-Adapted Interaction
The lumière project: Bayesian user modeling for inferring the goals and needs of software users
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
User assistance for collaborative knowledge construction
Proceedings of the 21st international conference companion on World Wide Web
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This paper is about spontaneous user assistance. In this case, the help system not only has to provide accurate help, but it must also provide it on time, and without any precise request made by the user. We propose here to use the 'traced experience based reasoning' to provide the user accurate help, and to establish a dialog a posteriori between the user and the system in order to teach the system when it must intervene.