Where did you put it? Issues in the design and use of a group memory
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Toward principles for the design of ontologies used for knowledge sharing
International Journal of Human-Computer Studies - Special issue: the role of formal ontology in the information technology
Browsing vs. search: can we find a synergy? (panel session)
CHI '95 Conference Companion on Human Factors in Computing Systems
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The Social Life of Information
The Social Life of Information
Achieving safety: a field study of boundary objects in aircraft technical support
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Recommending expertise in an organizational setting
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Organizational Memory: Processes, Boundary Objects, and Trajectories
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Supporting nuance in groupware design: moving from naturalistic expertise location to expertise recommendation
User assisted text classification and knowledge management
CIKM '03 Proceedings of the twelfth international conference on Information and knowledge management
Ontological user profiling in recommender systems
ACM Transactions on Information Systems (TOIS)
How do people organize their desktops?
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Document co-organization in an online knowledge community
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Knowledge management technology
IBM Systems Journal
Behind the curtain: lessons learned from a Wizard of Oz field experiment
ACM SIGGROUP Bulletin - Special issue on community-based learning: explorations into theoretical groundings, empirical findings and computer support
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Insightful illusions: requirements gathering for large-scale groupware systems
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Cross-organizational information reuse: a third vision of collaborative memory in the enterprise
Proceedings of the ACM 2009 international conference on Supporting group work
Wiki anxiety: impediments to implementing wikis for IT support groups
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Wikis at work: success factors and challenges for sustainability of enterprise Wikis
Proceedings of the 6th International Symposium on Wikis and Open Collaboration
Participatory knowledge-management design: A semiotic approach
Journal of Visual Languages and Computing
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
| Hi-index | 0.00 |
Ontology development is fundamental to most knowledge management efforts. When approached in a formal knowledge engineering manner the resulting ontology usually becomes brittle when spanning even a modest number of groups within a single organization. It breaks entirely when scaled to multiple, heterogeneous organizations. A promising alternative is the bottom-up approach such as can be found in social tagging systems (e.g., del.ico.us), but little research has examined the utility of these systems for knowledge reuse activities. In this paper we extend our field work with IT helpdesk staff to examine the drivers for natural ontology development. We found that a balance between some degree of external order while maintaining local flexibility was required. This information space is navigated via social relations, especially expert referral. We examine the user-centered design criteria for both mid-level ontology development and related expert profile management.