Recommending expertise in an organizational setting

Authors:
David W. McDonald
Affiliations:
University of California, Irvine, Irvine, CA
Venue:
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Year:
1999

Citing 5
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Abstract

This work explores how information systems can be augmented to assist users in finding other individuals who are likely to have specialized, expert information that they need. This paper describes a field study that considers the social and cognitive mechanisms that people use to find candidate sources of expertise. These mechanisms are the basis for a recommender system that can help users find expertise.