Intelligent information-sharing systems
Communications of the ACM
The vocabulary problem in human-system communication
Communications of the ACM
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Strudel—an extensible electronic conversation toolkit
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Research that reinvents the corporation
Harvard Business Review
A reference architecture for the component factory
ACM Transactions on Software Engineering and Methodology (TOSEM)
Using hypertext in selecting reusable software components
HYPERTEXT '91 Proceedings of the third annual ACM conference on Hypertext
Continuous queries over append-only databases
SIGMOD '92 Proceedings of the 1992 ACM SIGMOD international conference on Management of data
Connecting software components with declarative glue
ICSE '92 Proceedings of the 14th international conference on Software engineering
gIBIS: a hypertext tool for team design deliberation
HYPERTEXT '87 Proceedings of the ACM conference on Hypertext
System components for embedded information retrieval from multiple disparate information sources
UIST '93 Proceedings of the 6th annual ACM symposium on User interface software and technology
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Developing domain knowledge through the reuse of project experiences
SSR '95 Proceedings of the 1995 Symposium on Software reusability
An organizational learning approach to domain analysis
Proceedings of the 17th international conference on Software engineering
A framework for developing experience-based usability guidelines
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Facilitating communication in software development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
A framework for assessing group memory approaches for software design projects
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
NETMAN: the design of a collaborative wearable computer system
Mobile Networks and Applications
Cognitive factors in distributed design
Computers in Industry - Special issue: CSCW in design
Learning from project history: a case study for software development
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Hipikat: A Project Memory for Software Development
IEEE Transactions on Software Engineering
Six roles of documents in professionals' work
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Structuring cross-organizational knowledge sharing
Proceedings of the 2007 international ACM conference on Supporting group work
Collaborative use of individual search histories
Interacting with Computers
Living design memory: framework, implementation, lessons learned
Human-Computer Interaction
Yours, mine and (not) ours: social influences on group information repositories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Capturing software-engineering tacit knowledge
ECC'08 Proceedings of the 2nd conference on European computing conference
Activity Awareness and Social Sensemaking 2.0: Design of a Task Force Workspace
FAC '09 Proceedings of the 5th International Conference on Foundations of Augmented Cognition. Neuroergonomics and Operational Neuroscience: Held as Part of HCI International 2009
Proceedings of the 27th ACM international conference on Design of communication
The effect of audience design on labeling, organizing, and finding shared files
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Motivating and enabling organizational memory with a workgroup wiki
WikiSym '08 Proceedings of the 4th International Symposium on Wikis
Representing our information structures for research and for everyday use
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Turbulence in the clouds: challenges of cloud-based information work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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Collaborating teams of knowledge workers need a common repository in which to share information gathered by individuals or developed by the team. This is difficult to achieve in practice, because individual information access strategies break down with group information—people can generally find things that are on their own messy desks and file systems, but not on other people's.The design challenge in a group memory is thus to enable low-effort information sharing without reducing individuals' finding effectiveness. This paper presents the lessons from our design and initial use of a hypertext-based group memory, TeamInfo. We expose the serious cognitive obstacles to a shared information structure, discuss the uses and benefits we have experienced, address the effects of technology limitations and highlight some unexpected social work impacts of our group memory.