Modeling problem difficulty and expertise in stackoverflow

Authors:
Benjamin V. Hanrahan;Gregorio Convertino;Les Nelson
Affiliations:
Palo Alto Research Center, Palo Alto, CA, USA;Palo Alto Research Center, Palo Alto, CA, USA & Xerox Research Centre Europe, Meylan, France;Palo Alto Research Center, Palo Alto, CA, USA
Venue:
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Year:
2012

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Abstract

Supporting expert communities is becoming a 'must-have' capability whenever users are helping each other solve problems. Examples of these expert communities abound in the form of enthusiast communities, both inside and outside of organizations. In order to achieve success, these systems have to connect several different actors. In this paper we aim to inform the design of these Hybrid Intelligence Systems through the investigation of StackOverflow. Our focus in this paper is to develop indicators for hard problems and experts. The long-term goal of our study is to examine how complex problems are handled and dispatched across multiple experts. We outline implications for modeling these attributes and how they might inform better design in the future.