Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
The limits of ethnography: combining social sciences for CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
At home with the technology: an ethnographic study of a set-top-box trial
ACM Transactions on Computer-Human Interaction (TOCHI)
Investigating information systems with ethnographic research
Communications of the AIS
Applying patterns of cooperative interaction to work (re)design: e-government and planning
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Patterns of cooperative interaction: Linking ethnomethodology and design
ACM Transactions on Computer-Human Interaction (TOCHI)
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Informing the development of calendar systems for domestic use
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Coherence: an approach to representing ethnographic analyses in systems design
Human-Computer Interaction
Designing with ethnography: An integrative approach to CSCW design
Advanced Engineering Informatics
From Cultural to Individual Adaptive End-User Interfaces: Helping People with Special Needs
ICCHP '08 Proceedings of the 11th international conference on Computers Helping People with Special Needs
Engineering the social: The role of shared artifacts
International Journal of Human-Computer Studies
Use of socio-technical guidelines in collaborative system development
Proceedings of the 2007 conference on Human interface: Part I
Fieldwork for requirements: Frameworks for mobile healthcare applications
International Journal of Human-Computer Studies
ARREST: From work practices to redesign for usability
Expert Systems with Applications: An International Journal
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An important aspect of designing for ubiquitous collaborating systems is addressing the needs of the culture in which the system is to be applied. The value of ethnographic analysis in this respect is gaining increasing acceptance. Such analysis provides a 'rich' and 'concrete' portrayal of the situation and thus helps systematic design of any system where collaboration and communication between actors is paramount. A discussion of these issues has recently been presented in [1]. This paper takes these issues further by considering 'EthnoModel' as an approach to generalisation of the method to any system demonstrating these features.