Artificial Intelligence
Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
At home with the technology: an ethnographic study of a set-top-box trial
ACM Transactions on Computer-Human Interaction (TOCHI)
Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
User-centred design and evaluation of ubiquitous services
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Informing the development of calendar systems for domestic use
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
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Addressing the issues of Quality of Service (QoS) from user perspective is gaining increasing importance in ubiquitous collaborating systems. However, it is difficult to perform an effective and rigorous analysis of QoS user requirements using traditional methods of investigation. To acknowledge this fact, researchers need to move literally as well as metaphorically from the laboratory to the field. In this respect, applying ethnographic methods of investigation can unfold the social aspects of work practices in the "real world". In this paper, we address the issues of QoS in terms of user requirements. We also present an approach based on ethnography and multi-agent systems to address these issues in an effective way by mapping a user mental model onto intelligent agents. We apply an ethnographic approach in order to understand and elucidate the semantics, functionality and detail QoS requirements for a collaborative system in an academic domain. Secondly, we employ agent technology for modelling a collaborative system based on user profiles and preferences.