Accumulating and Coordinating: Occasions for Information Technologies in Medical Work
Computer Supported Cooperative Work
Machinery in the new factories: interaction and technology in a bank's telephone call centre
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Ambiguities, awareness and economy: a study of emergency service work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Modelling Dynamic Group Behaviours
DSV-IS '01 Proceedings of the 8th International Workshop on Interactive Systems: Design, Specification, and Verification-Revised Papers
WaterCalls: an ambient call queue for cooperation between emergency service centres
Personal and Ubiquitous Computing
Ambiguities, Awareness and Economy: A Study ofEmergency Service Work
Computer Supported Cooperative Work
From the war room to the living room: decision support for home-based therapy teams
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Representations can be good enough
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Using real-life troubleshooting interactions to inform self-assistance design
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
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