The social and interactional dimensions of human-computer interfaces
Tangible bits: towards seamless interfaces between people, bits and atoms
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
ambientROOM: integrating ambient media with architectural space
CHI 98 Cconference Summary on Human Factors in Computing Systems
Palette: a paper interface for giving presentations
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Sense-making of an emergency call: possibilities and constraints of a computerized case file
Proceedings of the second Nordic conference on Human-computer interaction
Ambiguities, awareness and economy: a study of emergency service work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Participatory design in emergency medical service: designing for future practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Challenges in designing interactive systems for emergency response
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
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This paper presents some design-oriented reflections about a design idea—WaterCalls. This design concept is informed by findings from an ethnographic study of emergency service work. Two main components constitute WaterCalls—an ambient display consisting of bowls with water and a call queue in a graphical interface. The purpose is to support cooperation between several operators who work at different emergency service centres. One benefit of ambient displays in the emergency service centre is that information that is currently not available in the setting may be displayed in an unobtrusive way. In this paper, we suggest that it is important to consider how the ambient displays come into real use and how they fit into the work people actually do, namely, their work practices. For the development of interfaces like this, it is crucial to take into consideration how they are used in combination with more traditional graphical interfaces and other artefacts.