Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
Cardboard computers: mocking-it-up or hands-on the future
Design at work
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Scandinavian design: users in product development
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Software failure: management failure: amazing stories and cautionary tales
Software failure: management failure: amazing stories and cautionary tales
Toward a cooperative experimental system development approach
Computers and design in context
Informing collaborative information visualisation through an ethnography of ambulance control
Proceedings of the Sixth European conference on Computer supported cooperative work
Achieving safety: a field study of boundary objects in aircraft technical support
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Ambiguities, awareness and economy: a study of emergency service work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Supporting communication and collaboration practices in safety-critical situations
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
WaterCalls: an ambient call queue for cooperation between emergency service centres
Personal and Ubiquitous Computing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design of an advanced telemedicine system for emergency care
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A study of emergency response work: patterns of mobile phone interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Resource discovery in activity-based sensor networks
Mobile Networks and Applications
Information Processing and Management: an International Journal
Understanding distributed collaboration in emergency animal disease response
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Assemblies of heterogeneous technologies at the neonatal intensive care unit
AmI'07 Proceedings of the 2007 European conference on Ambient intelligence
Exploring the problem domain: a socio-technical ICT design for the developing world
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Proceedings of the 11th Biennial Participatory Design Conference
Visual reporting in time-critical work: exploring video use in emergency response
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
ACM Transactions on Computer-Human Interaction (TOCHI)
Generic functionality in user interfaces for emergency response
Proceedings of the 23rd Australian Computer-Human Interaction Conference
A study of reconstruction watcher in disaster area
CHI '12 Extended Abstracts on Human Factors in Computing Systems
uEmergency: a collaborative system for emergency management on very large tabletop
Proceedings of the 2012 ACM international conference on Interactive tabletops and surfaces
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We describe our research-its approach, results and products-on Danish emergency medical service (EMS) field or "pre-hospital" work in minor and major incidents. We discuss how commitments to participatory design and attention to the qualitative differences between minor and major incidents address challenges identified by disaster sociolo-gists when designing for major incidents. Through qualitative research and participatory design, we have examined the features of EMS work and technology use in different emergency situations from the perspective of multiple actors. We conceptualize victims in incidents-and particularly in major incidents, where on-site medical as-sessments is highly incomplete-as boundary objects over which the complex and imperfect work of coordination is done. As an outcome of our participatory design approach, we describe a set of designs in support of future EMS work.