Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Situated Cognition: On Human Knowledge and Computer Representations
Situated Cognition: On Human Knowledge and Computer Representations
Participatory design in emergency medical service: designing for future practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making Sense of Sensemaking 1: Alternative Perspectives
IEEE Intelligent Systems
Hybrid wireless mesh network deployment: a communication testbed for disaster scenarios
WiNTECH '06 Proceedings of the 1st international workshop on Wireless network testbeds, experimental evaluation & characterization
Making Sense of Sensemaking 2: A Macrocognitive Model
IEEE Intelligent Systems
Communication challenges in emergency response
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Organizing and the Process of Sensemaking
Organization Science
Redefining Interoperability: Understanding Police Communication Task Environments
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
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Emergency communication systems (ECS) are a key element in collaborations among different public safety organizations. The need for interoperability in emergency communication systems has hastened the development of interoperable communication technology that is an enabling technology to automatically identify environmental variables including appropriate radio frequencies and to connect different networks used by different organizations. Even though the technology has been researched from many perspectives and has shown that is possible to connect different organizations, there still remain many issues in terms of socio-cognitive aspects. Thus, this study examines the socio-cognitive dimensions of interoperability, which equal the technical dimensions of the problem in importance. The existential-phenomenological study reported here used semistructured interviews to reconceptualize interoperability in the public safety communication domain. Based on 11 interviews with public safety workers, five important factors were identified that have a major impact on the effectiveness of interoperable groups: information sharedness, operational awareness, communication readiness, adaptiveness, and coupledness. Based on these main concepts, high-level suggestions are provided to guide the design of a new public safety communication system. The results can be directly applied to identify the requirements of communication systems and can be extended to design collaboration systems under stressful environments.