Designing support for remote intensive-care telehealth using the locales framework
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
The effects of visual proxemic information in video mediated communication
ACM SIGCHI Bulletin
Quality Attributes in Telemedicine Video Conferencing
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 6 - Volume 6
Cognitive and usability engineering methods for the evaluation of clinical information systems
Journal of Biomedical Informatics
Participatory design in emergency medical service: designing for future practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The potential impact of 3d telepresence technology on task performance in emergency trauma care
Proceedings of the 2007 international ACM conference on Supporting group work
Exploring interface with representation of gesture for remote collaboration
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
Journal of the American Society for Information Science and Technology
ACM Transactions on Computer-Human Interaction (TOCHI)
Beyond Utopia: reflections on participatory design in home-based healthcare with weak users
Proceedings of the 29th Annual European Conference on Cognitive Ergonomics
Emerging work practice with a telehealth stethoscope
Proceedings of the 24th Australian Computer-Human Interaction Conference
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In this paper we describe the design process of the Virtual Critical Care Unit (ViCCU®) -- an advanced telemedicine system developed by CSIRO in conjunction with Sydney West Area Health Service. The system allows an emergency care specialist in a major referral hospital to remotely lead a team in a small rural hospital during the treatment of critically ill patients. It enables transmission of high quality audio/video information and has a seamless interface to the complex clinical working environment. The technical design team took an iterative participatory design approach towards the system design. The combination of expert user evaluations and scenariobased user testing methods ensured users' needs were designed into the system and verified. Our experience indicates that the success of this telemedicine system relied largely on a participatory design approach, appropriate evaluation methodologies and working closely with users to build a system which was integrated into the emergency clinical work practice.