Machinery in the new factories: interaction and technology in a bank's telephone call centre
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Sense-making of an emergency call: possibilities and constraints of a computerized case file
Proceedings of the second Nordic conference on Human-computer interaction
Ambiguities, awareness and economy: a study of emergency service work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Patterns of cooperative interaction: Linking ethnomethodology and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the third Nordic conference on Human-computer interaction
Ambiguities, Awareness and Economy: A Study ofEmergency Service Work
Computer Supported Cooperative Work
Maintaining redundancy in the coordination of medical emergencies
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Situation awareness in emergency medical dispatch
International Journal of Human-Computer Studies
Taking juxtaposition into account: supporting people's work with maps
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Finding patterns in the fieldwork
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Informing collaborative information visualisation through an ethnography of ambulance control
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Concerns at work: designing useful procedures
Human-Computer Interaction
Irreversibility and forceback in public interfaces
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Computer Supported Cooperative Work
Design ideas for IT in public spaces
Personal and Ubiquitous Computing
Knowledge Management in Locating the Patient in an Emergency Medical Service in Italy
Computer Supported Cooperative Work
Round table: a physical interface for virtual camera deployment in electronic arenas
EGVE'01 Proceedings of the 7th Eurographics conference on Virtual Environments & 5th Immersive Projection Technology
Better safe than sorry: collaboration in safety-critical environments
Proceedings of the 2013 conference on Computer supported cooperative work companion
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