QuME: a mechanism to support expertise finding in online help-seeking communities
Proceedings of the 20th annual ACM symposium on User interface software and technology
mimir: a market-based real-time question and answer service
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What do people ask their social networks, and why?: a survey study of status message q&a behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The anatomy of a large-scale social search engine
Proceedings of the 19th international conference on World wide web
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design lessons from the fastest q&a site in the west
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 21st ACM international conference on Information and knowledge management
Analyzing the quality of information solicited from targeted strangers on social media
Proceedings of the 2013 conference on Computer supported cooperative work
Investigating the appropriateness of social network question asking as a resource for blind users
Proceedings of the 2013 conference on Computer supported cooperative work
Social media question asking workshop
Proceedings of the 2013 conference on Computer supported cooperative work companion
Recommending targeted strangers from whom to solicit information on social media
Proceedings of the 2013 international conference on Intelligent user interfaces
Visual challenges in the everyday lives of blind people
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Perception and understanding of social annotations in web search
Proceedings of the 22nd international conference on World Wide Web
Using stranger as sensors: temporal and geo-sensitive question answering via social media
Proceedings of the 22nd international conference on World Wide Web
Questions about questions: an empirical analysis of information needs on Twitter
Proceedings of the 22nd international conference on World Wide Web
Proceedings of the 22nd ACM international conference on Conference on information & knowledge management
Proceedings of the 19th international conference on Intelligent User Interfaces
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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When people have questions, they often turn to their social network for answers. If the answer is obscure or time sensitive however, no members of their social networks may know the answer. For example, it may be difficult to find a friend who has experience with a particular feature or model of digital camera or who knows the current wait time for security at the local airport. In this paper, we explore the feasibility of answering questions by asking strangers. In this approach, strangers with potentially useful information are identified by mining the public status updates posted on Twitter, questions are sent to these strangers, and responses are collected. We explore feasibility in two ways: will users respond to questions sent by strangers and, if they do respond, how long must we wait for a response? Our results from asking 1159 questions across two domains suggest that 42% of users will respond to questions from strangers. 44% of these responses arrived within 30 minutes.