Hubs, authorities, and communities
ACM Computing Surveys (CSUR)
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
Expertise networks in online communities: structure and algorithms
Proceedings of the 16th international conference on World Wide Web
The ContactFinder agent: answering bulletin board questions with referrals
AAAI'96 Proceedings of the thirteenth national conference on Artificial intelligence - Volume 1
Please help!: patterns of personalization in an online tech support board
Proceedings of the fourth international conference on Communities and technologies
What do people ask their social networks, and why?: a survey study of status message q&a behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Expert finding in question-answering websites: a novel hybrid approach
Proceedings of the 2010 ACM Symposium on Applied Computing
A comparative assessment of answer quality on four question answering sites
Journal of Information Science
Newcomer integration and learning in OSS technical support communities
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Asking questions of targeted strangers on social networks
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Conceptualizing and advancing research networking systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Understanding mobile Q&A usage: an exploratory study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Newcomer integration and learning in technical support communities for open source software
Proceedings of the 17th ACM international conference on Supporting group work
Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
Information Processing and Management: an International Journal
To answer or not: what non-qa social activities can tell
Proceedings of the 2013 conference on Computer supported cooperative work
ExpertRank: A topic-aware expert finding algorithm for online knowledge communities
Decision Support Systems
Recommending QA documents for communities of question-answering websites
ACIIDS'13 Proceedings of the 5th Asian conference on Intelligent Information and Database Systems - Volume Part II
Slow Search: Information Retrieval without Time Constraints
Proceedings of the Symposium on Human-Computer Interaction and Information Retrieval
Who have got answers?: growing the pool of answerers in a smart enterprise social QA system
Proceedings of the 19th international conference on Intelligent User Interfaces
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
QA document recommendations for communities of question-answering websites
Knowledge-Based Systems
Information Technology and Management
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Help-seeking communities have been playing an increasingly critical role in the way people seek and share information. However, traditional help-seeking mechanisms of these online communities have some limitations. In this paper, we describe an expertise-finding mechanism that attempts to alleviate the limitations caused by not knowing users' expertise levels. As a result of using social network data from the online community, this mechanism can automatically infer expertise level. This allows, for example, a question list to be personalized to the user's expertise level as well as to keyword similarity. We believe this expertise location mechanism will facilitate the development of next generation help-seeking communities.