Collaborative interface agents
AAAI '94 Proceedings of the twelfth national conference on Artificial intelligence (vol. 1)
Syskill & webert: Identifying interesting web sites
AAAI'96 Proceedings of the thirteenth national conference on Artificial intelligence - Volume 1
Developing and deploying a multi agent system
AGENTS '00 Proceedings of the fourth international conference on Autonomous agents
Exchanging tacit community knowledge by talking-virtualized-egos
AGENTS '00 Proceedings of the fourth international conference on Autonomous agents
Ranking user's relevance to a topic through link analysis on web logs
Proceedings of the 4th international workshop on Web information and data management
Oracles, Bards, and Village Gossips, or Social Roles and Meta Knowledge Management
Information Systems Frontiers
The InfoFinder Agent: Learning User Interests through Heuristic Phrase Extraction
IEEE Expert: Intelligent Systems and Their Applications
CoMeMo-Community: A System for Supporting Community Knowledge Evolution
Community Computing and Support Systems, Social Interaction in Networked Communities [the book is based on the Kyoto Meeting on Social Interaction and Communityware, held in Kyoto, Japan, in June 1998]
Message Analysis for the Recommendation of Contact Persons within Defined Subject Fields
IEA/AIE '02 Proceedings of the 15th international conference on Industrial and engineering applications of artificial intelligence and expert systems: developments in applied artificial intelligence
AAMAS '03 Proceedings of the second international joint conference on Autonomous agents and multiagent systems
Graph-based ranking algorithms for e-mail expertise analysis
DMKD '03 Proceedings of the 8th ACM SIGMOD workshop on Research issues in data mining and knowledge discovery
Expertise identification using email communications
CIKM '03 Proceedings of the twelfth international conference on Information and knowledge management
Expertise visualization: an implementation and study based on cognitive fit theory
Decision Support Systems
Expertise networks in online communities: structure and algorithms
Proceedings of the 16th international conference on World Wide Web
QuME: a mechanism to support expertise finding in online help-seeking communities
Proceedings of the 20th annual ACM symposium on User interface software and technology
Enhancing Expert Finding Using Organizational Hierarchies
ECIR '09 Proceedings of the 31th European Conference on IR Research on Advances in Information Retrieval
Discovering Areas of Expertise from Publication Data
Knowledge Acquisition: Approaches, Algorithms and Applications
The virtual participant: lessons to be learned from a case-based tutor's assistant
CSCL '97 Proceedings of the 2nd international conference on Computer support for collaborative learning
SISN: a toolkit for augmenting expertise sharing via social networks
OCSC'07 Proceedings of the 2nd international conference on Online communities and social computing
A PDD-Based searching approach for expert finding in intranet information management
AIRS'06 Proceedings of the Third Asia conference on Information Retrieval Technology
Intelligent search on the internet
Reasoning, Action and Interaction in AI Theories and Systems
COLBERT: a scoring based graphical model for expert identification
SBP'10 Proceedings of the Third international conference on Social Computing, Behavioral Modeling, and Prediction
Information Retrieval
ExpertRank: A topic-aware expert finding algorithm for online knowledge communities
Decision Support Systems
Information Technology and Management
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ContactFinder is an intelligent agent whose approach to assisting users is valuable and innovative in the following four ways. First, ContactFinder operates proactively in reading and responding to messages on electronic bulletin boards rather than acting in response to user queries. Second, ContactFinder assists users by referring them to other people who can help them, rather than attempting to find information that directly answers the user's specific question. Third, ContactFinder categorizes messages and extracts their topic areas using a set of heuristics that are very efficient and demonstrably highly effective. Fourth, ContactFinder posts its referrals back to the bulletin boards rather than simply communicating with specific users, to increase the information density and connectivity of the system. This paper discusses these aspects of the system and demonstrates their effectiveness in over six months of use on a large-scale internal bulletin board.