Referral Web: combining social networks and collaborative filtering
Communications of the ACM
Yenta: a multi-agent, referral-based matchmaking system
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Contact management: identifying contacts to support long-term communication
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Searching for expertise in social networks: a simulation of potential strategies
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
The ContactFinder agent: answering bulletin board questions with referrals
AAAI'96 Proceedings of the thirteenth national conference on Artificial intelligence - Volume 1
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The current study attempts to address the social-technical gap by developing a toolkit that can help information seekers to search for expertise and seek information via their social networks. The focus of the current study is technical development of a toolkit that supports expertise sharing via social networks. Once such a toolkit is in place, it can facilitate researches that are more concerned with applications in social and organizational perspectives. Following a proposed full-fledged social network-powered expert searching and information sharing framework on the theoretical side, the study then reports a toolkit of Seeking Information via Social Networks (SISN), which is a general-purpose toolkit for social network-based information sharing applications that combines techniques in information retrieval, social network, and peer-to-peer system.