AI Magazine
Using critics to empower users
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Agents that reduce work and information overload
Communications of the ACM
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Activity theory as a potential framework for human-computer interaction research
Context and consciousness
Communications of the ACM
GroupLens: applying collaborative filtering to Usenet news
Communications of the ACM
How might people interact with agents
Software agents
Designing agents as if people mattered
Software agents
Knowledge Sharing Agents Over the World Wide Web
BT Technology Journal
The InfoFinder Agent: Learning User Interests through Heuristic Phrase Extraction
IEEE Expert: Intelligent Systems and Their Applications
Guest Editor's Introduction: Knowledge-Management Systems-Converting and Connecting
IEEE Intelligent Systems
Toward a Technology for Organizational Memories
IEEE Intelligent Systems
Software Agents and Soft Computing: Towards Enhancing Machine Intelligence, Concepts and Applications
KMi Planet: A Web Based News Server
APCHI '98 Proceedings of the Third Asian Pacific Computer and Human Interaction
Answer garden: a tool for growing organizational memory
Answer garden: a tool for growing organizational memory
The virtual participant: lessons to be learned from a case-based tutor's assistant
CSCL '97 Proceedings of the 2nd international conference on Computer support for collaborative learning
The ContactFinder agent: answering bulletin board questions with referrals
AAAI'96 Proceedings of the thirteenth national conference on Artificial intelligence - Volume 1
Organisational Information Management and Knowledge Discovery in Email within Mailing Lists
IDEAL '02 Proceedings of the Third International Conference on Intelligent Data Engineering and Automated Learning
Reuse of knowledge assets from repositories: A mixed methods study
Information and Management
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Knowledge management systems are used widely in many different organizations, yet there are few models and theories which can be used to help introduce and apply them successfully. In this paper, we analyze some of the more common problems for knowledge management systems. Using this background, we adapt models and theories from social and organizational psychology and computer supported collaborative work, and discuss a variety of different knowledge management systems in these contexts. We argue that knowledge management systems routinely adopt different social roles within an organization, and that these social roles can have a major influence on a system’s acceptability. With these principles in mind, we draw out some general practical lessons, and a “character space” framework, which can help to inform the design of future knowledge management systems, so as to minimize the problems of acceptability within a given organization.