Using latent semantic analysis to improve access to textual information
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Practical methods for automatically generating typed links
Proceedings of the the seventh ACM conference on Hypertext
Oracles, Bards, and Village Gossips, or Social Roles and Meta Knowledge Management
Information Systems Frontiers
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Nowadays, document management is a challenging necessity, especially for businesses. A particularly difficult but essential document management task is that of email management within corporate mailing lists. This paper will show how information extraction, retrieval and integration can be combined to deliver a powerful software tool to extract information from such lists. While they will never replace humans, systems such as the one illustrated in this paper do help alleviate information overload. Moreover, they are important tools in organisational knowledge management, as they enable the discovery of important knowledge within and about an organisation.