User participation in knowledge update of expert systems
Information and Management
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Oracles, Bards, and Village Gossips, or Social Roles and Meta Knowledge Management
Information Systems Frontiers
KnowledgeScope: managing knowledge in context
Decision Support Systems
Barriers to adoption of software reuse a qualitative study
Information and Management
Knowledge Reuse for Innovation
Management Science
Information and Management
Journal of Management Information Systems
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Challenge of knowledge sharing: integrating customer in product development
ACS'08 Proceedings of the 8th conference on Applied computer scince
Impact of granularity on adjustment behavior in adaptive reuse of business process models
BPM'10 Proceedings of the 8th international conference on Business process management
Knowledge reuse through electronic repositories: A study in the context of customer service support
Information and Management
Social transparency in networked information exchange: a theoretical framework
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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Reuse of information retrieved from an electronic knowledge repository and how this complements person-to-person interactions are poorly understood. I developed a research model that examined factors influencing how individuals benefit from reuse of knowledge assets. Using a mixed method approach, two empirical studies were conducted to test the model. The results showed that two key factors helped users to overcome difficulties in reusing knowledge assets: seeking assistance from and sharing a common perspective with the author of the asset. The study explains when and how individuals receive benefits from knowledge reuse. When individuals reuse complex knowledge assets in domains with which they are unfamiliar, they apparently gain more benefit by contacting the author; sharing a common perspective with the author also facilitates asset reuse. Thus both electronic repositories and person-to-person interaction mechanisms complement one another in facilitating knowledge sharing.