Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
The marks are on the knowledge worker
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Student readers' use of library documents: implications for library technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Six roles of documents in professionals' work
Proceedings of the Sixth European conference on Computer supported cooperative work
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Human elements in information system design for knowledge workers
International Journal of Information Management: The Journal for Information Professionals
Making sense of collaboration: the challenge of thinking together in global design teams
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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This paper presents detailed examples of document use and re-use, through an ethnographic study of the knowledge work associated with road safety audit in a civil engineering consultancy The paper incorporates some detailed observation of practices, conversations, and other activities occurring around document re-use in everyday work. It outlines some aspects of the everyday use and re-use of engineering documents in the practical accomplishment of everyday knowledge work as the first stage in considering how these activities can be technologically supported.