Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
External manifestations of trustworthiness in the interface
Communications of the ACM
Designing trust into online experiences
Communications of the ACM
Journal of the American Society for Information Science and Technology - Special issue on the still the frontier: Information Science at the Millenium
'Safety in numbers': calculation and document re-use in knowledge work
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Engineering human trust in mobile system collaborations
Proceedings of the 12th ACM SIGSOFT twelfth international symposium on Foundations of software engineering
The mechanics of trust: a framework for research and design
International Journal of Human-Computer Studies
Online trust forming mechanism: approaches and an integrated model
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
The whereabouts clock: early testing of a situated awareness device
CHI '06 Extended Abstracts on Human Factors in Computing Systems
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
A survey of trust and reputation systems for online service provision
Decision Support Systems
Establishing relationships for designing rural information systems
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 2007 ACM SIGMOD international conference on Management of data
MyExperience: a system for in situ tracing and capturing of user feedback on mobile phones
Proceedings of the 5th international conference on Mobile systems, applications and services
Evaluating the accuracy of data collection on mobile phones: a study of forms, sms, and voice
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Assigning trust to Wikipedia content
WikiSym '08 Proceedings of the 4th International Symposium on Wikis
Participatory Sensing: Crowdsourcing Data from Mobile Smartphones in Urban Spaces
MDM '11 Proceedings of the 2011 IEEE 12th International Conference on Mobile Data Management - Volume 02
TrustBus'05 Proceedings of the Second international conference on Trust, Privacy, and Security in Digital Business
The Design of Everyday Things
Crowdsourcing for on-street smart parking
Proceedings of the second ACM international symposium on Design and analysis of intelligent vehicular networks and applications
Combating rural child malnutrition through inexpensive mobile phones
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Transforming mobile personal life log into autobiographical multimedia eChronicles
Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia
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Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.