An evaluation of classification models for question topic categorization
Journal of the American Society for Information Science and Technology
Social Q&A and virtual reference—comparing apples and oranges with the help of experts and users
Journal of the American Society for Information Science and Technology
The structure of argument patterns on a social Q&A site
Journal of the American Society for Information Science and Technology
Analyzing the quality of information solicited from targeted strangers on social media
Proceedings of the 2013 conference on Computer supported cooperative work
Contributor profiles, their dynamics, and their importance in five q&a sites
Proceedings of the 2013 conference on Computer supported cooperative work
Recommending targeted strangers from whom to solicit information on social media
Proceedings of the 2013 international conference on Intelligent user interfaces
A user term visualization analysis based on a social question and answer log
Information Processing and Management: an International Journal
Strategies for justifying counter-arguments in Q&A discussion
Journal of Information Science
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
Information Sciences: an International Journal
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This article presents a review and analysis of the research literature in social Q&A (SQA), a term describing systems where people ask, answer, and rate content while interacting around it. The growth of SQA is contextualized within the broader trend of user-generated content from Usenet to Web 2.0, and alternative definitions of SQA are reviewed. SQA sites have been conceptualized in the literature as simultaneous examples of tools, collections, communities, and complex sociotechnical systems. Major threads of SQA research include user-generated and algorithmic question categorization, answer classification and quality assessment, studies of user satisfaction, reward structures, and motivation for participation, and how trust and expertise are both operationalized by and emerge from SQA sites. Directions for future research are discussed, including more refined conceptions of SQA site participants and their roles, unpacking the processes by which social capital is achieved, managed, and wielded in SQA sites, refining question categorization, conducting research within and across a wider range of SQA sites, the application of economic and game-theoretic models, and the problematization of SQA itself. © 2011 Wiley Periodicals, Inc.