Evolution patterns of open-source software systems and communities
Proceedings of the International Workshop on Principles of Software Evolution
Two case studies of open source software development: Apache and Mozilla
ACM Transactions on Software Engineering and Methodology (TOSEM)
The Cathedral and the Bazaar
Toward an understanding of the motivation Open Source Software developers
Proceedings of the 25th International Conference on Software Engineering
Agile, open source, distributed, and on-time: inside the eclipse development process
Proceedings of the 27th international conference on Software engineering
Socialization in an Open Source Software Community: A Socio-Technical Analysis
Computer Supported Cooperative Work
Eclipse technology eXchange (ETX) workshop
Companion to the 21st ACM SIGPLAN symposium on Object-oriented programming systems, languages, and applications
Evaluating Software Engineering Processes in Commercial and Community Open Source Projects
FLOSS '07 Proceedings of the First International Workshop on Emerging Trends in FLOSS Research and Development
BugzillaMetrics: an adaptable tool for evaluating metric specifications on change requests
Ninth international workshop on Principles of software evolution: in conjunction with the 6th ESEC/FSE joint meeting
Eclipse technology exchange workshop (ETX2007)
Companion to the 22nd ACM SIGPLAN conference on Object-oriented programming systems and applications companion
Jazz and the Eclipse Way of Collaboration
IEEE Software
Proceedings of the twenty-second IEEE/ACM international conference on Automated software engineering
Towards a simplification of the bug report form in eclipse
Proceedings of the 2008 international working conference on Mining software repositories
Public participation in proprietary software development through user roles and discourse
International Journal of Human-Computer Studies
Latent social structure in open source projects
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
Comparison of Process Quality Characteristics Based on Change Request Data
IWSM/Metrikon/Mensura '08 Proceedings of the International Conferences on Software Process and Product Measurement
How power users help and hinder open bug reporting
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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A community of users who report bugs and request features provides valuable feedback that can be used in product development. We compare the community involvement in issue tracker usage between the open source project Eclipse and the closed source project IBM Jazz to evaluate if publicly accessible issue trackers work as well in closed source projects. We find that IBM Jazz successfully receives user feedback through this channel. We then explore the differences in work item processing in IBM Jazz between team members, project members and externals. We conclude that making public issue trackers available in closed source projects is a useful approach for eliciting feedback from the community, but that work items created by team members are processed differently from work items created by project members and externals.