Comparison of Process Quality Characteristics Based on Change Request Data

Authors:
Holger Schackmann;Horst Lichter
Affiliations:
Research Group Software Construction, RWTH Aachen University, Aachen, Germany 52074;Research Group Software Construction, RWTH Aachen University, Aachen, Germany 52074
Venue:
IWSM/Metrikon/Mensura '08 Proceedings of the International Conferences on Software Process and Product Measurement
Year:
2008

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Abstract

The evaluation of metrics on data available in change request management (CRM) systems offers valuable information for the assessment of process quality characteristics. The definition of appropriate metrics that consider the underlying change request workflow and address the information needs of an organization is an intricate task. Furthermore CRM systems usually provide only a number of predefined metrics with limited adaptability. The tool BugzillaMetrics offers a more flexible approach that simplifies defining and adjusting new metrics. However a systematic approach for deriving an appropriate metric in a target-oriented way is needed. This paper describes a corresponding procedure on how to develop and validate metrics on CRM data applicable for the comparison of process quality characteristics.