Evaluating Process Quality Based on Change Request Data --- An Empirical Study of the Eclipse Project

Authors:
Holger Schackmann;Henning Schaefer;Horst Lichter
Affiliations:
Research Group Software Construction, RWTH Aachen University, Aachen, Germany 52074;Research Group Software Construction, RWTH Aachen University, Aachen, Germany 52074;Research Group Software Construction, RWTH Aachen University, Aachen, Germany 52074
Venue:
IWSM '09 /Mensura '09 Proceedings of the International Conferences on Software Process and Product Measurement
Year:
2009

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Abstract

The information routinely collected in change request management systems contains valuable information for monitoring of the process quality. However this data is currently utilized in a very limited way. This paper presents an empirical study of the process quality in the product portfolio of the Eclipse project. It is based on a systematic approach for the evaluation of process quality characteristics using change request data. Results of the study offer insights into the development process of Eclipse. Moreover the study allows assessing applicability and limitations of the proposed approach for the evaluation of process quality.