Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Post-Capitalist Society
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Guest Editor's Introduction: Knowledge-Management Systems-Converting and Connecting
IEEE Intelligent Systems
Toward a Technology for Organizational Memories
IEEE Intelligent Systems
A Hybrid Approach for the Management of FAQ Documents in Latin Languages
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
On the Status of Learning Software Organizations in the Year 2001
LSO '01 Proceedings of the Third International Workshop on Advances in Learning Software Organizations
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One important success factor for Software Research and Development organizations is their ability to systematically manage knowledge and information. Based on our experiences, we examine the specific characteristics and the activities that need knowledge-based support in software R&D organizations in academic environments. A tailored KM solution is outlined considering knowledge content, process, organization and technical infrastructure. The approach is currently being established and evaluated in the context of an international research project.