Distributed Artificial Intelligence (Vol. 2)
Tasks-in-interaction: paper and screen based documentation in collaborative activity
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
A Ubiquitous Computing environment for aircraft maintenance
Proceedings of the 2004 ACM symposium on Applied computing
RFID-Based Facility Maintenance at Frankfurt Airport
IEEE Pervasive Computing
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support
Computer Supported Cooperative Work
The influence of boundary objects on group collaboration in construction project teams
Proceedings of the ACM 2009 international conference on Supporting group work
Multi-perspective Cooperation Based on Boundary Objects
ICALT '09 Proceedings of the 2009 Ninth IEEE International Conference on Advanced Learning Technologies
Engaging with practices: design case studies as a research framework in CSCW
Proceedings of the ACM 2011 conference on Computer supported cooperative work
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The increasing level of automation in tight just-in-time subcontracting relationships in the automotive industry makes the complex, weak structured, knowledge intense and highly cooperative practice of Reactive Maintenance (RM) in Maintenance Repair and Overhaul (MRO) in this branch a demanding and stressful job. In this paper two typical breakdown situations are presented which occurred in a participative observation to gain insights to this field. Based on the analysis of the observations and the existing MRO related IT infrastructure we refer to the theoretical concept of ‘boundary objects' to understand the practice in this field. Finally, implications for design for a MRO supporting pervasive computing environment are derived from this conceptualization. We highlight the potentials of attaching relevant information to physical objects in place to support and motivate documentation by bridging the physical world of machines with the virtual information space and to enhance the discovering of relevant information in breakdowns situations.