Cost/benefit analysis for incorporating human factors in the software lifecycle
Communications of the ACM
Cost benefit analysis of information systems: a survey of methodologies
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Cost-justifying usability
A business case approach to usability cost justification
Cost-justifying usability
Cost-justifying electronic performance support systems
Communications of the ACM
Unleashing the killer app: digital strategies for market dominance
Unleashing the killer app: digital strategies for market dominance
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Virtual environments at work: ongoing use of MUDs in the workplace
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Understanding the benefit and costs of communities of practice
Communications of the ACM - Supporting community and building social capital
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
Knowledge Assets: Professional's Guide to Valuation and Financial Management
Knowledge Assets: Professional's Guide to Valuation and Financial Management
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Community Portals and Collective Goods: Conversation Archives as an Information Resource
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 3 - Volume 3
Communities of practice and organizational performance
IBM Systems Journal
ACM SIGGROUP Bulletin
Creating a system to share user experience best practices at eBay
CHI '05 Extended Abstracts on Human Factors in Computing Systems
CoScripter: automating & sharing how-to knowledge in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Decision making for social sustainability: A life-cycle assessment approach
ISTAS '09 Proceedings of the 2009 IEEE International Symposium on Technology and Society
Do you know dis?: a user study of a knowledge discovery tool for organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An original usage-based metrics for building a unified view of corporate documents
DEXA'07 Proceedings of the 18th international conference on Database and Expert Systems Applications
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Organizations have been increasingly providing communities of workers with resources, time, physical space and collaborative technologies to enhance the exchange and flow of knowledge and information. In this paper the results of a multi-organizational survey of four work-based communities is presented. These results offer insights into the resource usage, time use for various work activities, and reported individual, community and organizational benefits. A descriptive model is developed and discussed to show the relationships between community participation, time use, and individual and organizational outcomes.