Understanding the benefit and costs of communities of practice

Authors:
David R. Millen;Michael A. Fontaine;Michael J. Muller
Affiliations:
IBM Collaborative User Experience Research Group in Cambridge, MA;IBM Institute for Knowledge-based Organizations (IKO) in Cambridge, MA;IBM Collaborative User Experience Research Group in Cambridge, MA
Venue:
Communications of the ACM - Supporting community and building social capital
Year:
2002

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Abstract

Promoting healthy collaboration in communities of practice takes management support at all levels. And management, of course, wants and needs to comprehend what the firm gets for that investment.