The productivity paradox of information technology
Communications of the ACM
Managing your total IT cost of ownership
Communications of the ACM - Internet abuse in the workplace and Game engines in scientific research
Understanding the benefit and costs of communities of practice
Communications of the ACM - Supporting community and building social capital
Information Technology for Management
Information Technology for Management
Application Service Providers: Will They Succeed?
Information Systems Frontiers
How Do Organizations Evaluate and Control Information Systems Investments? Recent UK Survey Evidence
Proceedings of the IFIP WG8.2 Working Group on Information Systems Development: Human, Social, and Organizational Aspects: Human, Organizational, and Social Dimensions of Information Systems Development
CITC4 '03 Proceedings of the 4th conference on Information technology curriculum
The practice of IS/IT benefits management in large Australian organizations
Information and Management
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Limits of public procurement: information systems acquisition
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Hi-index | 0.00 |
In our era of increasing capitalism a cost-based reasoning is often used, also in public sector, for arguing and comparing the costs within and between different institutions. One of the approaches is the total cost of ownership (TCO) where the costs are approached holistically so that, for example, IT costs per workstation, per person, or per IT staff can be presented. TCO is then used in arguing that a certain IT investment is needed because their TCO is better, worse, or different than of the others' TCO. In this paper we argue that this approach is incorrect and does not provide reliable basis for arguments or comparisons. We demonstrate this through analyzing three ministries' IT expenditures and a purchaser-provider split model and its pricing structure. We propose that as we cannot provide a reliable basis for cost-based reasoning, we should not speak about it but pass it over in silence. The need for new metrics and methods is thus evident.